Wood Pellet Refund Policy | Ecopellet Solutions

At Ecopellet Solutions (ecopelletsolutions.com), we take pride in supplying high-quality premium wood pellets and reliable service. This Refund & Returns Policy explains how we handle returns, refunds, and order issues. Wood Pellet Refund Policy

Returns Eligibility/Wood Pellet Refund Policy

Due to the nature of wood pellet fuel products, returns are only accepted under the following conditions:

The product arrives damaged
The product delivered is incorrect
The shipment is missing items

Returns for opened, used, or stored pellets are not accepted.

Reporting an Issue

If there is a problem with your order:

Contact us within 48 hours of delivery
Provide your order number
Include photos of any damage

We will review and respond within 2 business days.

Refunds

Once your claim is approved:

A replacement shipment will be arranged
OR
A refund will be issued to your original payment method

Refunds are processed within 5–10 business days

Non-Refundable Situations

Refunds will not be issued for:

Change of mind after delivery
Inaccessible delivery locations
Weather-related delays
Improper storage after delivery

Bulk & Wholesale Orders

Bulk and wholesale pellet orders are custom-scheduled.
Cancellations must be requested before shipment dispatch.
Once dispatched, bulk orders are non-refundable.

Shipping Costs

Shipping fees are non-refundable unless the return is due to our error or damaged goods.

Customer Responsibilities

Customers are responsible for:

Providing accurate shipping details
Ensuring safe storage of delivered pellets
Ensuring someone is available to receive deliveries

We are not liable for losses caused by incorrect information provided by the customer.

General Information

Ecopellet Solutions provides premium wood pellet fuel for residential, commercial, and industrial customers across Canada and the United States. These Terms apply to all visitors, users, and customers of our website.

Limitation of Liability

Ecopellet Solutions is not liable for:

Delays caused by weather or freight carriers
Improper pellet storage after delivery
Indirect or consequential damages

Our liability is limited to the value of the purchased product.

Contact Us

For refund or return requests:

Ecopellet Solutions
Website: ecopelletsolutions.com
Email: [ecopelletssolution@gmail.com]
Phone: [2163521616]